New Day Financial, LLC (“New Day” or “we” or “us”) is committed to privacy and will only use the personally identifiable information (“Personal Information”) that you provide in accordance with the terms outlined below.
When you use our Sites, you may choose to provide certain information directly to us to request more information or services, including the following Personal Information:
- first name, last name
- email address
- phone number
- billing address
- mailing address
- date of birth
- social security or national identification number; and
- bank account information
We may also collect the following from you directly and/or third-party sources:
- Information about your loan transactions, such as your account balances with your creditors, payment histories, account activity, and all other information that may be contained in your credit card statements or other reports relating to your debt; and
- Information from consumer reporting agencies and other sources, such as your credit bureau reports, collection agency reports or other communications, and other information relating to your payment histories, creditworthiness, annual income, or ability to satisfy your obligations
We collect Personal Information when you:
- visit our Sites
- request information or support
- upload any file, image, or document
- request that we provide you with any services
- take out a loan
- fill out a form on the Sites; and
- otherwise, interact with the Sites
We may use pixel tags (also called web beacons or clear gifs) on our Sites. They can help us analyze what our customers like to do on our Sites and the effectiveness of our features and advertising. They can also help us customize your browsing experience. We may use information collected through pixel tags or tracked links in combination with your personal information. We may also combine personal information you provide to us with other personal information (such as purchase history and demographic information). If we work with other companies to help us track, collect and analyze this information, they will be prohibited from using this information for any other purpose.
We collect and use your Personal Information for the following purposes:
- to provide you with the products and services that you request
- to verify your identity or affiliation;
- to make your customer account available to you
- we may use information in the aggregate to understand how users as a group use the services and resources provided on our Sites
- to improve our Sites
- to improve customer service
- to more effectively respond to your customer service requests and support needs
- to correspond with you about your orders and provide other information we believe is relevant to you; and
- to administer a Site feature
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information and data stored on our Sites. These safeguards vary based on the sensitivity of the information that we collect and store. For example, we store usernames, passwords, PINs, and other log-in information in encrypted form. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information because despite our efforts, no internet and/or other electronic transmissions can be completely secure.
We recommend that you change your password periodically. You are responsible for maintaining the security of your account username and password. If you believe that your account username and/or password have been stolen or been made known to others, it is your responsibility to immediately contact us at Privacy@Newdayusa.com and change your password. We are not responsible if someone else accesses your account through information they have obtained from you.
We also may disclose your Personal Information:
- in situations where sharing or disclosing your information is required in order to offer you the products services you request
- to a third party or parties, with your consent and where disclosure is required by law
- if, in our reasonable judgment, it is necessary to enforce compliance with our internal policies or to protect our Sites, customers, or others; and
- to any other entity that acquires all or a portion of our organization by merger, reorganization, operation of law, or a sale of some or all of our assets
We may also be required to use or disclose your information in connection with a legal action or other proceeding, including without limitation, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.
If you submit a loan application or request that we provide you with any services, you authorize us to share your credit report with our affiliates only to process your loan application. Additionally, we may be required by law to provide you with additional privacy notices or disclosures when you request that we provide you with certain services. These disclosures will relate to how we use and share the Personal Information collected to provide you with the specific services you request.
Credit reporting agencies may share your Personal Information with other companies when you apply for a loan. This may cause you to receive email or phone calls that you didn’t ask for, offering credit cards, refinancing or other loan products.
You can stop these calls and Emails by opting out of these prescreened credit offers. Simply call (888) 567-8688 or visit www.optoutprescreen.com.
We provide you the opportunity to update or correct the contact and loan application information that you have provided to us. You may review and update information stored in your application online until you submit your application. Once you have submitted your application, you may only change the information by directly contacting our mortgage hotline at (800) 995-0341 or emailing us at Privacy@newdayusa.com.
We recommend that you do not use email communications to send us sensitive personal information. If you need to change that personal information, we recommend that you call us directly.
In general, the third-party providers that we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Social Media Sites
We work with third parties, including social network sites like Facebook, and with application developers who specialize in social commerce so we can connect to your social networks. All of these companies operate Social Media Sites. We provide access to our Sites by third parties and business partners so we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.
The use of any features made available to you on our Sites by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered public information by us because the Social Media Sites made it publicly available. If you do not want us to be able to access information about you from Social Media Sites, you must instruct Social Media Sites not to share the information. We are not responsible for how these third parties may use information collected from or about you so be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Social Media Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. However, we do identify any areas on our Sites where third parties share information about you.
We use features on Social Media Sites that allow you to express positive opinions about our services. Those Social Media Sites may collect or register your views about our services and make those views available to us and on public portions of the Social Media Sites. If you do not wish any of this to happen, you should not express your views about our services on Social Media Sites and you should review your privacy settings on such Social Media Sites. We are not obligated to display your name or other identifying information, account name, profile photo or other information or content on our Sites even if you express an opinion about our services or have consented to our use of such information or content. We reserve the right to remove the information of any person for any reason. We may also remove from our Sites, in our sole discretion, any product offering or any photo or product description relating thereto. If you would like us to delete the data we have collected about you that we have received through any social media provider or Social Media Site, please contact us. However, if your information is deleted you may not have access to certain promotions, services information or opportunities as a result.
The Sites may list or link to third party products, services or websites. We do not have any control over the quality, safety or legality of the items advertised, the truth or accuracy of the listings, the ability of suppliers to sell items or the ability of buyers to buy items, or the truth or accuracy of any information on third party websites. For these reasons, New Day and its affiliates cannot ensure that a buyer or supplier will actually complete a transaction or that information on a third party’s website is accurate or reliable. New Day will not be a party to any transactions between you and such third parties and any correspondence concerning such transactions should be conducted between you and the third party.
The Sites are only intended for individuals over the age of 18 who meet the criteria described in our Terms and Conditions. We do not under any circumstances knowing collect information from children under the age of 13. Children under the age of 13 are prohibited from submitting any Personal Information to us through the Sites. If you believe a child has provided us with information, contact us at Privacy@newdayusa.com.
If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of Personal Information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information:
- the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year
- the names and addresses of the third parties that received the information; and
- if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed
This information may be provided in a standardized format that is not specific to you. The designated email address for these requests is: Privacy@Newdayusa.com.
Also, please note that we have not yet developed a response to browser “Do Not Track” signals, and do not change any of our data collection practices when we receive such signals. We will continue to evaluate potential responses to “Do Not Track” signals in light of industry developments or legal changes.
If you have any questions about your privacy or security on our Sites, please contact us using the following information:
8160 Maple Lawn Blvd
Fulton, MD 20759